Savercools Pty Ltd ("Savercools", "we", "our", "us") is committed to protecting the privacy of individuals who interact with our website, newsletter, and services. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, and postal address when you subscribe to our newsletter, contact us, or create an account.
- Usage data: Information about how you use our website, including pages visited, time spent, links clicked, and browser or device information. This is collected via cookies and analytics tools.
- Payment information: Billing details for subscription purchases, processed securely by third-party payment providers. We do not store full card details on our servers.
- Correspondence: Information you provide when you contact us, submit a news tip, or complete a form on our website.
2. How We Use Your Information
We use personal information to:
- Deliver the newsletter and other content you have subscribed to
- Process subscription payments and manage your account
- Respond to enquiries and provide customer support
- Improve our website, content, and services through aggregate analytics
- Comply with legal obligations
- Send service-related notices and, where you have consented, promotional communications
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies for the following purposes:
- Essential cookies: Required for the website to function correctly (e.g., session management, login state). These cannot be disabled.
- Analytics cookies: Used to understand how visitors use our website (e.g., Google Analytics). These are only set with your consent.
- Advertising cookies: Used by our advertising partners to display relevant advertising. These are only set with your consent.
You may decline non-essential cookies using the banner displayed on your first visit, or by adjusting your browser settings. Note that disabling some cookies may affect your experience on our website.
4. Disclosure of Personal Information
We do not sell, rent, or trade personal information to third parties. We may disclose personal information to:
- Service providers who assist us in operating our website and services (e.g., email delivery, payment processing, analytics), who are contractually required to handle information in accordance with our instructions and applicable law
- Advertising partners (in aggregate or anonymised form only, where consent has been given)
- Regulatory authorities or law enforcement agencies where required by Australian law
Some of our service providers are located overseas. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle the information in a manner consistent with the Australian Privacy Principles.
5. Access and Correction
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date. To make a request, please contact our Privacy Officer at info@savercools.com. We will respond to access requests within 30 days.
6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses SSL encryption for all data transmission. Access to personal information within our organisation is restricted to personnel who need it to perform their functions.
7. Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Newsletter subscribers' information is retained until they unsubscribe. Account and subscription records are retained for seven years after account closure for tax and legal compliance purposes.
8. Complaints
If you have a complaint about how we have handled your personal information, please contact us in the first instance at info@savercools.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of the most recent update noted at the top. We will notify newsletter subscribers of material changes by email.
10. Contact
For any privacy-related enquiries, please contact:
Privacy Officer
Savercools Pty Ltd
3 Holt Street, Surry Hills NSW 2010, Australia
Email: info@savercools.com
Phone: +61 2 9278 1000